Frequently Asked Questions

Maia Mothers Collective:

Wells Psychology is delighted to rent a beautiful space within Maia Mothers Collective, a women's health clinic dedicated to supporting women's wellness.  

We are located at 89 Beatrice Terrace, Ascot, Brisbane QLD 4007, offering in-person consultations every Tuesday and Wednesday.

Telehealth Services:

In addition to our in-person services, Wells Psychology provides telehealth treatment options, allowing clients to access psychological support from anywhere in Australia. These services are available through online or phone consultations, ensuring you can receive care as long as you have a suitable phone or internet connection. 

Telehealth consultations can be booked on Monday, Tuesday, or Wednesday. 

All sessions can be securely booked online via Halaxy. Simply visit the Appointments page through the menu above and use the booking buttons provided.

To choose the correct booking location for your appointment, please refer to the "How do I choose the correct booking location for my appointment?" FAQ below.

If you experience any difficulties or need further assistance with booking, please visit the Contact Us page, also located in the menu above.

When booking an appointment, you can choose between telehealth (video or phone) and in-clinic visits.

Please note that different appointment locations, including in-clinic and telehealth days, require different calendar links. In-clinic appointments are available on Tuesday and Wednesday, while telehealth appointments are available on Monday, Tuesday, and Wednesday. These booking links can be found on the Appointments page in the above menu. Ensure you select the correct location and booking calendar to view all available times.  

If you need assistance, please Contact Us using the menu above.

To start, please book a 90-minute assessment intake session. During this session, we'll discuss your relevant history, background information, present symptoms, and concerns.

To schedule your initial intake, please email your enquiry to admin@wellspsychology.com.au or visit the Contact Us page in the above menu.

Following your intake appointment, we will develop a personalised assessment plan. For details on what to expect during the diagnostic process and to view our available packages, please visit our Assessment page, also located in the menu above.

Please note that Medicare rebates are not available for assessment services.

It's completely normal to feel hesitant when first seeking mental health support. To help ease this process, Wells Psychology offers a complimentary 10-minute meet and greet phone call with Principal Psychologist Ashlee Wells. This is your opportunity to ask any questions and learn more about our services without any obligation to proceed further.

If you're interested in this offer, please reach out to us through the Contact Us page found in the menu above.

A referral is not required to schedule an appointment. However, if you would like to use a Mental Health Care Plan (MHCP) to receive a Medicare rebate, you must obtain a referral from your GP.

To benefit from Medicare rebates for psychological services, start by booking an appointment with your GP to discuss the possibility of a Mental Health Care Plan (MHCP). 

If you are found eligible, this plan could entitle you to Medicare rebates for up to 10 individual psychological sessions per calendar year. This support is designed to make mental health care more accessible and affordable.

Please be aware that the additional 10 sessions that were temporarily available due to COVID-19 expired in December 2022. Currently, the standard entitlement under an MHCP is up to 10 sessions annually.

A standard consultation costs $225 (46-60 minute session).

With a valid MHCP, a Medicare rebate of $96.65 is available, resulting in an out-of-pocket expense of $128.35. 

Note: Both the Australian Psychological Society (APS) and the Australian Association of Psychologists Inc (AAPi) provide a recommended schedule of fees for private psychology services. For the 2024-2025 period, the standard consultation fee for a 46 to 60-minute session is set between $311-$315. 

Wells Psychology charges less than the APS and AAPi recommendation.

Clients are kindly asked to notify the practice at least 48 hours in advance if they cannot keep their appointment. For Monday appointments, confirmation is needed by Friday. 

We understand that sometimes unexpected things happen, but please note that if you are unable to provide 48 hours' notice, a cancellation fee equivalent to the full cost of the scheduled session will be charged. 

Wells Psychology relies solely on client fees, and missed appointments impact our ability to serve other clients and maintain consistent revenue. This policy is designed to ensure sustainability and fairness, as it can be challenging to fill spots on short notice. It is not intended as a punishment but is necessary to keep the practice running smoothly for everyone.

Thank you for your understanding.

Wells Psychology is not an emergency service. 

We are not able to respond to urgent or emergency matters and our communication channels (phone and email) are not monitored consistently outside of standard business hours (Monday – Thursday: 8:30am-5:00pm).   

For urgent concerns relating to mental health or other emergencies, please contact the appropriate emergency services:  

• Police, Fire, Ambulance (Emergency): 000 

• Lifeline: 13 11 14

• Suicide Call Back Service: 1300 659 467

• PANDA: 1300 726 306

State specific Mental Health Lines:

ACT: 1800 629 354 — Mental Health Triage Service
NSW: 1800 011 511 — Mental Health Line
NT: 1800 682 288 — Northern Territory Mental Health Line
QLD: 1300 MH CALL (1300 642255) — 24-hour specialist mental healthcare
SA: 13 14 65 — Mental Health Triage Service
TAS: 1800 332 388 — Mental Health Service Helpline
VIC: 1300 60 60 24 — NURSE-ON-CALL
WA: 1800 676 822 — Mental Health Emergency Response Line

See below links to organisations that are dedicated to supporting the emotional wellbeing of expectant and new parents.

• MumSpace - https://www.mumspace.com.au/ 

• Centre of Perinatal Excellence (COPE) - https://www.cope.org.au/

• Perinatal Anxiety & Depression Australia (PANDA) - https://panda.org.au/

• Gidget Foundation Australia - https://www.gidgetfoundation.org.au/

• Pink Elephants Support Network - https://www.pinkelephants.org.au/

• Bears of Hope - https://www.bearsofhope.org.au/

• SANDS - https://www.sands.org.au/

• Dads Group - https://www.dadsgroup.org/

• Raising Children Network - https://raisingchildren.net.au/

Always talk to your healthcare professional for specific information and advice tailored to your needs. These resources are not a substitute for professional treatment.